Business relations support officer

At TABS, we empower international businesses to successfully enter and operate in the U.S. market by providing tailored, high-quality solutions that streamline operations, ensure compliance, and support client growth. We prioritize quality over quantity, delivering thoughtful and accurate work that reflects our commitment to honesty, integrity, accountability, and excellence. Our collaborative culture fosters respect, teamwork, leadership, and community both within our organization and with the clients we serve.

Due to our recent growth, we are seeking a full-time Business Relations Support Officer. The person who fills this role will play a key role in ensuring seamless client service by assisting Relationship Managers with daily requests, translating client needs into actionable services, and coordinating across departments to resolve outstanding items. This role also focuses on enhancing communication between clients and the company while contributing to continuous improvements in internal processes.

Responsibilities:

• Support Relationship Managers with day-to-day client needs.
• Actively monitor and respond to client emails coming into the main relations inbox, serving as a primary touchpoint for general client inquiries.
• Translate client questions into actual services.
• Maintain accurate client records in the CRM by initiating Insightly tasks, documenting account changes, and adhering to company procedures for all incoming requests.
• Monitor outstanding client requests and navigate between different departments.
• Communication with internal departments to gather accurate information and deliver thorough answers to clients.
• Work closely with the Spain-based Business Relations Support Officer to divide daily tasks, balance inbox volume, and ensure coverage for the Relationship Team.
• Assist Relationship Managers with administrative tasks, and tracking outstanding action items.
• Continuously review client files in the CRM for errors or outdated information, following up directly with responsible team members to ensure all data discrepancies are corrected promptly.
• Utilize company-approved AI tools and technologies to streamline daily workflows, draft client communications, summarize inquiries, and optimize internal task efficiency.
• Contribute to improving internal processes.

Job qualifications and skill sets

• Bachelor’s degree and 1+ years of relevant work experience, or High School Diploma and 2+ years of relevant work experience
• Experience in client support or customer service is preferred. However, recent graduates in fields such as International Business are encouraged to apply.
• Excellent English skills, both written and spoken.
• Displays strong communication skills.
• A good understanding of service processes.
• Strong interpersonal and interdepartmental communication skills (comfortable proactively following up with internal teams for answers).
• Comfortable working with confidential information.
• High attention to detail and strong organizational/multi-tasking ability.
• Proactive Resourceful problem-solver who takes initiative to find solutions.
• Critical thinking
• Collaborative team player mindset.
• Proficiency in Dutch is preferred but not required.