Vacancy: Shared Service Center Manager

TABS Inc., a rapidly growing business administrative support firm primarily assisting international companies with their business operations in the United States, is seeking a Shared Service Center Manager to join its team.

The Shared Service Center Manager (“SSC Manager”) will oversee a newly formed Shared Service Center within TABS. The SSC Manager will provide support and guidance to the Shared Service Center team and coordinate the organization’s administration.

Key Responsibilities of a Shared Service Center Manager

• Supervise the day-to-day operations of the SSC, including training new and existing personnel.
• Meet with the SSC team weekly to discuss project and task status, recognize challenges and achievements and review goals.
• Meet with the SSC team members quarterly to discuss expectations, areas for improvement and (individual and department) goals.
• Serve as the main point of contact toward our clients and team members for the SSC, including services performed on behalf of clients.
• Administration of phone lines and extensions, for TABS staff and its clients.
• Manage the digital and hard copies of mail received at our office on behalf of TABS and our clients and oversee the proper disposal/destruction of physical mail.
• Create Standard Operating Procedures for SSC tasks.
• Review and approve weekly timesheets of SSC department.
• Collaborate with IT on various operational matters, such as adding and removing users in various software applications utilized by TABS and completing or overseeing basic problem-solving tasks related to software applications where needed.
• Manage and assign administrative support tasks that are received from the service departments.

Job Qualifications and Skill Set of a Shared Service Center Manager

• Bachelor’s degree in Business or other related field and 2+ administrative experience; OR
• High School Degree and 4+ years of relevant office administration experience.
• Knowledge of / experience with office administration.
• Strong knowledge of and experience with managing a team.
• Strong knowledge of interpreting, designing and improving internal processes and workflows.
• Excellent analytical, organizational, and planning skills.
• Attention to detail and high level of accuracy.
• Excellent communication and interpersonal skills.
• High level of reliability.
• Ability to handle sensitive and confidential matters with discretion.
• Must be able to work with minimal supervision.
• Must be able to work out of our New York office in Midtown East a minimum of 3 to 4 days each week, may be more during times when new staff members require training.
• Ability to manage multiple tasks and multiple personnel simultaneously and under pressure.
• Ability to adapt quickly to our rapid growth and evolving internal culture.
• Demonstrated problem solving skills.
• Experience with IT management.
• Experience using and navigating a CRM portal.
• Experience with, or certification in Lean Six Sigma, or interest in obtaining this certification on short notice.

Working conditions

• Physical demands require spending long hours sitting and using the computer, which can cause muscle and eye strain.
• Professional office environment.
• An open area office with a low to moderate noise level.
• This job requires the use of standard office equipment such as a computer, phone and print-scan machine.
• May necessitate access to the IT closet and compliance closet.

What we offer

• Insurance Benefits: Medical, Dental, and Vision & supplemental benefits.
• 401K Match.
• Training and Mentorship Opportunities.
• Opportunities for continued education.
• Small teams with the opportunity to collaborate with other departments.

This is a full-time position. TABS will offer a competitive salary as well as a full benefit package. Eligible applicants must have authorization to work in the United States.

TABS Inc. is an EEO employer. We do not discriminate based on race, color, religion, sex, national origin, age, veteran status, disability, genetic information and other protected status as required by law. We strive to always maintain a diverse mix of talent and hire based on merit.

Job Type

Full-time

Salary

$70,000 – $80,000 per year

Benefits

• 401(k).
• 401(k) matching.
• Dental insurance.
• Health insurance.
• Paid time off.
• Professional development assistance.
• Tuition reimbursement.

Language

• English required.
• Dutch or Spanish (Preferred but not required).

Schedule

Monday to Friday from 8:30 am to 5:00 pm.

Work Location

In person, New York, NY 10017

 

Application Questions

• Can you describe your experience managing a shared service center or a similar operational unit?
• What innovations or changes would you bring to improve our shared service center’s effectiveness?
• Can you provide an example of how you motivated your team to achieve key performance indicators (KPIs)?
• How do you manage communication between the shared service center and the departments it supports?

APPLY HERE